Return & Refund

Thank you for shopping at www.thebemory.com.

Return or exchange unworn, unwashed, unaltered, undamaged, clean or defective products from USPS, DHL, UPS, FedEx, etc. Returns made within 15 days of receiving the shipment will be refunded to the original form of payment. Returns We want to make sure you are 100% satisfied with your purchase. If you have any sales questions, please feel free to contact us via [email protected]. However, if you feel that the products you purchased do not meet your needs and you have tried to resolve any issues with our support staff, we want to make things right. While we would love to know where something went wrong or how we can improve, please follow the steps below to receive a refund within 15 days of receipt. Please include your order number so we can issue a refund as soon as possible. To be eligible for a return, your item must be unworn, unwashed and in the same condition that you received it. Your item must be in its original packaging. Exchanges Please follow the return instructions and request an alternative. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will issue a refund to the original form of payment. You will receive the credit within a certain number of days, depending on your card issuer's policy. Request a Return Follow these steps to submit your refund request to us: Go to: thebemory.com > My Account > Returns & Refunds Clearly state on the form that you want a refund, then provide us with an order number. If you want a refund for part of the order, please specify the products you want a refund for. To improve our products for users like you, please prove more details. Once you submit the support request, you will receive an automated response from us. This is just to let you know that we have received your request. Once we have had a chance to review your request, we will contact you to confirm that the refund has been processed. Shipping You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. Please note that shipping costs are non-refundable. If an item is returned in an unacceptable condition, we will send it back to you and no refund will be issued. If you have any questions about returning your item to us, please contact us at [email protected].